vippg Privacy Policy

1. Who We Are

This Privacy Policy is issued by vippg ("vippg," "we," "us," or "our"), the operator of the online casino and sports betting platform accessible at https://vippg.app (the "Platform"). vippg is committed to protecting the privacy and personal data of all users, including registered players, visitors, and prospective members based in the Philippines.

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, vippg acts as the Personal Information Controller with respect to the personal data it collects and processes through the Platform.

2. Data We Collect

vippg collects the following categories of personal data from players and Platform visitors:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, government-issued ID number	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address	Account communications, support, transaction notifications
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank)	Processing deposits and withdrawals in Philippine Peso
Transaction Data	Deposit history, withdrawal records, bet history, bonus usage	Account management, fraud prevention, regulatory compliance
Technical Data	IP address, device type, browser type, operating system, session logs	Platform security, fraud detection, performance optimization
Usage Data	Pages visited, games played, time spent, click patterns	Platform improvement, personalization, analytics
Communications Data	Live chat transcripts, support ticket content, survey responses	Customer support, quality assurance, dispute resolution

vippg does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required for identity verification or regulatory compliance, in which case such data is handled with heightened security measures.

3. How We Collect Data

vippg collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from anti-fraud partners; payment data from GCash, PayMaya, and banking partners in connection with transaction processing.

4. How We Use Your Data

vippg uses your personal data for the following purposes:

• To create, verify, and manage your vippg account;
• To process deposits and withdrawals in Philippine Peso via your chosen payment method;
• To verify your age (21+) and identity in compliance with applicable Philippine gaming regulations;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities;
• To provide customer support and respond to your inquiries;
• To send you transactional communications, including deposit confirmations, withdrawal updates, and security alerts;
• To send you promotional communications about vippg offers and bonuses, where you have consented to receive such communications;
• To personalize your Platform experience based on your gaming preferences and history;
• To comply with legal and regulatory obligations, including reporting requirements under Philippine gaming and anti-money laundering laws;
• To improve the Platform through analytics and user research.

5. Legal Basis for Processing

vippg processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and vippg, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws, including gaming regulations, anti-money laundering requirements, and tax obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and business analytics, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

vippg does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions;
• KYC and identity verification providers: Third-party services engaged to verify your identity and age in compliance with regulatory requirements;
• Fraud prevention and security partners: Service providers that assist vippg in detecting and preventing fraudulent activity on the Platform;
• IT and infrastructure providers: Cloud hosting, data storage, and technical support providers who process data on vippg's behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where disclosure is required by law or court order;
• Professional advisers: Lawyers, auditors, and consultants engaged by vippg, subject to professional confidentiality obligations.

All third-party service providers engaged by vippg are required to implement appropriate technical and organizational measures to protect your personal data and are prohibited from using it for any purpose other than the contracted service.

7. Cookies & Tracking Technologies

7.1 Types of Cookies. vippg uses the following categories of cookies on the Platform:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping vippg identify areas for improvement.
• Preference cookies: Used to remember your settings and preferences, such as language selection and display options.
• Marketing cookies: Used to deliver relevant promotional content about vippg, where you have consented to receive such communications.

7.2 Managing Cookies. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

vippg retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering regulations;
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC documents: Retained for the period required by applicable Philippine gaming and AML regulations;
• Support communications: Retained for up to three (3) years from the date of the interaction;
• Technical and usage data: Retained for up to twenty-four (24) months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with vippg's data disposal procedures.

9. Your Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vippg:

• Right to be informed: The right to know what personal data vippg collects and how it is used, as described in this Privacy Policy;
• Right of access: The right to request a copy of the personal data vippg holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to legal retention requirements and vippg's legitimate interests;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact the vippg Data Privacy Officer using the contact details in Section 13 of this Policy. vippg will respond to all verified requests within thirty (30) days of receipt, in accordance with applicable Philippine law.

10. Children's Privacy

The vippg Platform is strictly intended for adults aged 21 years and above. vippg does not knowingly collect personal data from individuals under the age of 21. If vippg becomes aware that personal data has been collected from an underage individual, such data will be deleted immediately and the associated account will be suspended. If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 13.

11. Security Measures

vippg implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including financial and identity information;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data privacy obligations and secure data handling practices.

While vippg takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your vippg account credentials and for notifying us immediately of any suspected unauthorized access.

12. Changes to This Policy

vippg reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Material changes will be communicated to registered players via the email address on file or through a prominent notice on the Platform. The "Last Updated" date at the top of this Policy will be revised accordingly. Continued use of the Platform following notification of changes constitutes acceptance of the updated Privacy Policy.

13. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the vippg Data Privacy Officer at:

Email: support@vippg.app
Platform: Live chat support available 24/7 via the vippg Platform

If you are not satisfied with vippg's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.

For concerns related to responsible gaming or self-exclusion, please visit the vippg Responsible Gaming page or contact our 24/7 support team directly through the Platform.